We are committed to protecting the privacy of our customers and will not disclose any information except where it is vital to provide the services which we offer, including the process of arranging an item being sent to you. We will do all we can to maintain your privacy.
1 THE INFORMATION WE COLLECT
1.1 Any personal information, which is collected during the purchasing process, is only used by us to ensure that we can take, process and deliver your order, and maintain your account to the highest standard possible.
1.2 We also collate statistics about the website traffic, sales and other commercial information, which we use to improve our service to you. However, none of this information is on an individual basis.
1.3 With a view to understanding our customers better and where you have indicated that you would like us to, we may use the information that we have about your shopping habits to offer you products and services that are likely to interest you. You may opt out of the various uses of your personal information at any time, even if you have previously given your consent to use it.
2.1 By registering with or becoming a customer and by providing us with your email address, phone number and postal address you consent to receive communications in relation to your order.
3.1 Cookies are small data files which are temporarily stored on your computer. They enable us to track your current shopping experience, save the contents of your shopping bag and gather valuable marketing information on website usage, which allows us to constantly improve our service to you.
3.2 Cookies cannot harm your computer and do not contain any personal or private information.
3.3 In order to provide a personalised shopping experience with the highest level of security our website uses a number of cookies. In order to shop with us your computer must be set up to receive cookies.
3.4 Third party vendors, including Google, show our ads on sites on the internet.
4 SECURITY POLICY
4.1 We take the security of your personal details extremely seriously. Security policies are designed to protect the personal details under our control. The Information that we have collected from you is maintained in a secure web server, which we believe to be a well-protected and secure environment.
4.2 Although we use advanced security measures to protect your information against loss, misuse and alteration, as is the case with all computer networks linked to the internet, we cannot absolutely guarantee the security of your information provided over the internet and will not be responsible for this.
4.3 Please note that email correspondence is free format text and cannot be encrypted, therefore it is not a secure means of communication. We will never contact you by email to ask you to send or confirm any of your personal details. If we need any information of this nature, we will only contact you by phone or letter.
4.4 Never send any sensitive information, such as passwords or credit card information, via email.
4.5 If you are using a public computer then make sure you log out fully and close the browser.
4.6 When creating a password, a combination of letters and numbers is recommended. Try not to use obvious personal details such as the names of children or pets.
4.7 Keep your password private and do not use the same one for multiple online accounts.
4.8 It is recommended that you change your password frequently.
4.9 As part of our policy to protect against the fraudulent use of credit cards, we carry out random security checks on orders. These can take various forms, and may involve contacting you by telephone before your order is processed.
4.10 Phishing is the practice of tricking someone into giving confidential information. We will never contact you by email to ask you to send or confirm any of your personal details. If we need any information of this nature, we will only contact you by phone or letter. If you receive an email claiming to be from Sweet Paradise requesting this type of information, DO NOT RESPOND but please let us know by forwarding the email to firstname.lastname@example.org
5 USER ACCESS
5.1 Username and passwords are provided to you as a customer. This allows you private access to information that we are holding, like the account information. You are able to access your online account anytime. If you wish to update, amend or delete any details, the online account gives you this access. Under the Data Protection Act 1998, you are also entitled to view any information we hold on you by paying a small fee. If any information we hold on you is incorrect, please inform us immediately and we will make the necessary changes and contact you with confirmation of the changes.
6 THIRD PARTIES
6.1 We will not pass or sell your information to our third party companies.
7.1 By becoming a customer of Sweetparadise.co.uk, you consent to the collection and use of data by us in the methods outlined above.
8 YOUR RIGHTS UNDER THE DATA PROTECTION ACT 1998
8.1 You have a right to access the personal data that we hold on you. If you would like to see a copy, then please send a written request to:
4 Cross Keys Mews